FAQ

Delivery Details & Frequently Asked Questions: 

Orders placed before 6pm, will be delivered the next business day.

**Orders placed on Sunday will be delivered Tuesday**

Delivery is $3.49 for orders over $40, and $5.99 for orders under $40. The delivery fee includes: 

  • Next Business Day Delivery
  • Carbon Neutral Delivery (through Bullfrog Power)
  • One tree planted with each order through WeForest.org (Check out our partner page to see how many trees have been planted so far!)

We currently deliver to Toronto, Etobicoke, Mississauga, Scarborough, Markham, Thornhill, Richmond Hill and Vaughan.

We also offer extended delivery coverage for Offices in the following cities: Brampton, Oakville, Burlington, Hamilton and Waterloo. We deliver to these cities on certain days of the week and there are minimum order requirements to be eligible for delivery. Please contact us to see if your office is eligible.

If you live outside of the above zones, unfortunately we are not able to offer next business day delivery or a recycling service at this time. 

 

Q:   What precautions are you taking in response to COVID-19?

A:   Click here to see what we are doing to keep you safe during COVID-19.

 

Q:   How does the coffee pod recycling service work?

A:   To get started with the coffee pod recycling service, you simply place your first order on our webstore. We then deliver your coffee and give you a bin to collect your used coffee pods. When you need more coffee you just place your next order and leave your bin on your doorstep for us. When we deliver your order on the next business day, we empty the bin and collect the used pods for recycling. 

 

Q:   Do you work with Offices, Homes or both? 

A:   Both! We deliver products and offer our coffee pod recycling service to both homes and offices, though we mostly work with offices and have more offerings available for offices. 

 

Q:   How is it that you're able to recycle Keurig coffee pods when the city and private waste companies do not accept them in the recycling program? 

A:   Municipal and private systems are not able to recycle coffee pods because their systems cannot effectively sort the coffee pods from the other components of the recycling stream and because they are not able to separate the coffee inside the pods from the plastic.

We are able to offer you a recycling solution for these products because we ourselves collect, sort and aggregate the used pods. We shred the coffee pods and separate the coffee from the plastics. We then compost the coffee and partner with TerraCycle Canada to transport the plastic to a special processor that makes plastic lumber from the material. This plastic lumber is then used in things like flooring, park benches and playgrounds! We pay a fee for each pallet to make sure that the products are properly recycled. 

 

Q:   What will happen if I just throw my used coffee pods into my blue recycling bin?

A:   Unfortunately, they will end up in a landfill. And they will stay there for a long, long time. 

  

Q:   Can I purchase my coffee pods elsewhere and recycle them through GoJava?

A:   The coffee pods we pick up for recycling should be ordered from GoJava. There is a cost for us to recycle the coffee pods so we kindly ask that you order your coffee pods from us. 

If you are in an office, we can provide the recycling pick up service (without the purchase of the coffee pods), for a monthly charge.

 

Q:   Do you provide discounts?

A:   This is a competitive business and we do our best on pricing. We provide some discounts to high volume offices. And we offer price-matching when we're able to. When comparing prices, keep in mind that delivery cost savings, time savings, and environmental benefits we are able to offer. 

If you would like to know more, please give us a call! 

 

Q:   I have been collecting my used coffee pods but I have not yet placed an order with GoJava. What should I do with the used coffee pods I have been collecting?

A:   If you have been collecting used coffee pods prior to your first delivery, you can leave us a small amount to pick up during your first delivery. For example, 1 standard garbage bag. Please label the bag so our driver knows to pick it up. 

 

Q:   What if I forget to put out my used coffee pods on my delivery day?

A:  If you are a home customer, you need to leave your used pods outside of your door on the delivery day.  Please try not to forget  (your delivery always comes on the next business day for orders placed before 6pm)
If you do forget to leave your used coffee pods out for us, please hold on to them until your next delivery.

 

Q:   Do you service condo buildings? How does the delivery and pick up service work for condos?

A:   Yes we do! When you place your first order, please submit a note during checkout that lets us know if we should deliver and pick up through your concierge or if we should deliver and pick up outside your suite door. If there is no concierge, please provide a buzz code so we can access the building. 

If there is a concierge in your building, please communicate to them if you plan to have the deliveries and pick ups flow through them or if you want us going upstairs to your suite. 

If we arrive for a delivery and we do not have access to your building, for example, there is no concierge at the front desk and we do not have a buzz code, we will communicate when we can come back to perform the delivery.

 

 Get in touch to learn more!

 

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